Refund and Returns Policy

Last updated: 24 July 2026

As Vishwas Sweets & Namkeen sells food items, we handle returns differently from non-food products, in line with hygiene and food safety practice.

Returns on Food Items

Because our sweets and namkeen are perishable and consumed, we are unable to accept returns or exchanges once an order has been delivered. This applies to all products sold on staging.vishwassweetsnamkeen.com.

Damaged, Incorrect or Missing Items

We take care in packing every order, but if your order arrives damaged, incorrect, or with items missing, we want to make it right. Please:

Contact us within [INFORMATION REQUIRED — e.g. 24-48 hours] of delivery
Share your order number and photos of the item and packaging as received
Our team will review your request and offer a replacement or refund where the issue is confirmed

Order Cancellations

Orders can be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled. To cancel an order, contact us as soon as possible after placing it.

Refunds

Where a refund is approved, it will be processed to your original payment method within [INFORMATION REQUIRED] working days. Refund timelines to your bank or card may vary depending on your bank.

Quality Concerns

If you have any concern about the quality or condition of a product you’ve received, please get in touch. We take feedback on our products seriously and will look into every report.